Altieri, M.D., F.A.A.P., Chief, Pediatric Emergency Medicine, Department ofĮmergency Medicine, Fairfax Hospital, Fairfax, Virginia Associate Clinical Professor ofĮmergency Medicine and Associate Clinical Professor of Pediatrics - Georgetown University and Jason Paluck, Emergency Health Services Department, University of Maryland-Baltimore County, Baltimore, Maryland.ĭepartment of Transportation /National Highway Traffic Safety Administration Gainer, J.D., M.P.A., National Study Center for Trauma and EMS, University of Maryland at Baltimore, Baltimore, Maryland. Bass, M.D., Director, Maryland Institute for Emergency Medical Services Systems, Baltimore, Maryland. Champion, F.R.C.S, F.A.C.S., Visiting Scholar, National Study Center for Trauma and EMS, University of Maryland at Baltimore, Baltimore, Maryland Professor of Surgery and Chief of Trauma, Uniformed Services University of the Health Sciences, Bethesda, Maryland. Eastham, Jr., Sc.D., Associate Professor of Emergency Health Services, University of Maryland - Baltimore County, Baltimore, Maryland.
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National Highway Traffic Safety Administration Run Chart Histogram Cause-and-Effect Diagram Flowchart Pareto Diagramįor Emergency Medical Services (EMS) Systems Leadership Information and Analysis Strategic Quality Planning Human Resource Development and Management EMS Process Management EMS System Results Satisfaction of Patients and Other Stakeholders We hope this Leadership Guide will be a useful tool as you and your respective systems shape the future of EMS.Įxpert Writing Panel National Review Team NHTSA plans to develop additional materials and programs to contribute to continued growth in this important area and we would strongly encourage EMS leaders at all levels to embark on this journey with us. The Leadership Guide is presented in a loose-leaf format to allow for addition of new materials and notes resulting from continued study and growth in the area of quality improvement. It encourages EMS leaders to integrateĬontinuous quality improvement practices as essential parts of normal EMS routines. Support services in all parts of the EMS system. Maintain a program for continuously monitoring and improving the quality of patient care and Systems" was developed to serve as a template for EMS managers who want to establish and
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This "Leadership Guide to Quality Improvement for Emergency Medical Services (EMS)
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We need to provide for improved health, with improved quality and improved efficiency, while continuously monitoring our progress. With the rapidly changing health care environment, EMS must determine how it can best serve community health, while remaining the public's emergency medical safety net. We need to align our values with community needs. In EMS, our customer is not only the individual patient we serve, but the entire community. Quality is anything that enhances the product or services from the viewpoint of the customer (patient).
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Our continuing partnership with the Health Resources and Services Administration, Maternal and Child Health Bureau, provided us with the opportunity to take an important step in pursuit of this expanded goal, through the development of the "Leadership Guide to Quality Improvement for Emergency Medical Services Systems". The recently released EMS Agenda for the Future (NHTSA, Fall, 1996 ) broadens that goal to protecting the communities' health. Message from the National Highway Traffic Safety Administrator - Ricardo Martinez, M.D.Īs NHTSA and the nation's Emergency Medical Services (EMS) family celebrate the first thirty years of organized EMS and prepare for the many challenges of appropriately serving our communities into the Twenty First Century, our continuing goal is to reduce unnecessary death and disability. The United States Government does not endorse products or manufacturers. If trade or manufacturer's names or products are mentioned, it is only because they are considered essential to the objective of the publication and should not be considered an endorsement. The United States Government assumes no liability for its contents or use thereof. The opinions, findings, and conclusions expressed in this publication are those of the author(s) and not necessarily those of the Department of Transportation or the National Highway Traffic Safety Administration. Department of Transportation, National Highway Traffic Safety Administration, in the interest of information exchange. This publication is distributed by the U.S. A Leadership Guide To Quality ImprovementĪ Leadership Guide to Quality Improvementįor Emergency Medical Services (EMS)Systems